I help SaaS and Service-Based Businesses reduce churn, retain Customers, resolve issues fast, and deliver Support that builds loyalty.

📍 Remote | 🌍 Flexible Time Zones

📩 Available for Full-Time & Part-Time Roles

ABOUT ME:

Hi, I'm Lynda, a Customer Support and Retention Specialist who helps businesses turn frustrated customers into loyal ones.

I bring 2+ years of hands-on experience in customer communication, issue resolution, CRM management, and support operations. I don't just answer tickets. I build the systems, workflows, and communication standards that keep your support function running without you babysitting it.

Whether you're scaling a startup, managing a growing customer base, or simply need someone reliable on the front lines, I show up prepared, professional, and ready to protect your reputation.

WHO I SUPPORT:

I work best with:

• Startups and growing businesses that are getting more customers than their current support system can handle.
• SaaS companies that need a support rep who understands product-based customer journeys, renewals, and churn
• Service-based businesses that rely on client relationships and can't afford slow or unprofessional communication
• Founders and team leads who need a dependable support rep they can trust without constant oversight
• Companies losing customers to slow responses, unresolved complaints, or inconsistent communication
• Teams using CRM tools like HubSpot, Zendesk, or Freshdesk who need someone who already knows the tools

If your customers are waiting too long, slipping through the cracks, or leaving without explanation that's where I come in.

SERVICES I OFFER:

Customer Support & Retention

• Ticket Management & Resolution — Handle incoming support tickets end-to-end, from first response to closure